2000版ISO9000标准族的8项管理基本原则

2000版ISO9000标准族的8项管理基本原则

1-以客户为关注焦点Customer Focus

2-领导作用leadership

3-全员参与Involvement of people

4-过程方法ProcessApproach

5-管理的系统方法Systematic Approach to Management

6-持续改进Continual Improvement

7-基于事实的决策Factual Approach to decision making

8-互利的供方关系MutualbeneficialSuppliersrelationship